Exchange and Return Policy

Return and exchange policy

At TSL Store, we strive to provide a convenient and clear shopping experience.

Recovery period

Returns can be requested within 7 days of receiving the order.

Return Policy

• The product must be unused.
• It must be in its original condition and with all its accessories.
• In its original packaging, undamaged.

Non-returnable products

• Products that are used or damaged as a result of misuse.
• Products that have already been installed (if the product requires installation).

Manufacturing defects

If a manufacturing defect is proven within 3 days of receipt, we will bear all costs, including shipping.

Cancel purchase

If a return is requested without a defect, the customer bears the shipping fees.

retrieval mechanism

The product is inspected within 3-5 business days of receipt, and then the amount is refunded to the original payment method within a period that varies according to the bank.

The store reserves the right to refuse any order that does not meet the above conditions.